Cancellation Policy
Cancellation Policy
Selfie to Print – Cancellation Policy
At Selfie to Print, every product is custom-made and personalized specifically for each customer using their selected photo, artwork, or design. Because customized products are prepared individually for each order, cancellations are subject to the conditions mentioned below.
Order Cancellation Before Production
You may request cancellation of your order only before the customization, designing, or printing process has started.
If you wish to cancel your order, please contact us as soon as possible at selfietoprinthelp@gmail.com with your order number and cancellation request.
If the order has not yet entered the customization or production process, we will review your cancellation request and cancel the order where applicable.
Cancellation After Customization or Printing Has Started
Once the customization, designing, printing, or production process has started, the order cannot be cancelled.
Since our products are personalized specifically for the customer, they cannot normally be resold or reused for another customer once production has begun.
Cancellation After Order Has Been Shipped
Orders cannot be cancelled after they have been shipped or handed over to the delivery partner.
If there is an issue with the product received, such as a wrong product, incorrect artwork, missing print, defective product, or wrong size sent by us, the matter will be handled according to our Return & Refund Policy.
Refund for Approved Cancellations
If an order is successfully cancelled before production and payment has already been made, any applicable refund will be processed to the original payment method.
Approved refunds may take approximately 5–7 business days to reflect in your account, depending on your bank or payment provider.
Cancellation by Selfie to Print
In rare circumstances, Selfie to Print may cancel an order due to reasons such as:
- Product or required material being unavailable
- Technical or printing issues
- Invalid or incomplete order information
- Issues with the photo/design provided for customization
- Payment-related issues
- Any other circumstance that prevents us from fulfilling the order
If we cancel a prepaid order and the order cannot be fulfilled, the applicable amount paid for that order will be refunded to the original payment method.
How to Request Cancellation
To request cancellation, contact us at:
Email: selfietoprinthelp@gmail.com
Please provide your order number and clearly mention that you want to cancel the order.
We recommend contacting us as soon as possible after placing the order because customized orders may enter production shortly after confirmation.
Important Note
Submitting a cancellation request does not automatically guarantee cancellation. The request will be accepted only if the order has not entered the customization, printing, or production process.
For issues related to returns, replacements, damaged products, incorrect products, or refunds after delivery, please refer to our Return & Refund Policy.